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Catalogue, Policies and Student Guide

Global Skills Academy

NON CREDIT PROFESSIONAL COURSES

Policies for our non-credit, professional development courses in AI, data and entrepreneurship designed for working professional and life long learners
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Degree Programs

ACCREDITED DEGREE PROGRAMS

Policies for our credited associate, bachelor’s, master’s and doctoral degree programs and academic pathways

View Degree Program Policies & Guidelines

GSA Policies & Guidelines

Degree Programs

Cancellation and Refund Policy

Version 1  | Date:  June 2026

This policy is reviewed periodically and any updates will be published on this website, effective upon posting. For significant changes, we may also notify you directly or highlight the update prominently.

We understand that unforeseen circumstances may arise that lead to a learner’s decision to cancel their application or enrollment. To ensure that this process is handled smoothly and fairly, we have established a clear set of guidelines and procedures for cancellations and refunds.

This policy outlines the terms, conditions, and procedures regarding the cancellation of a subscription and access to the platform. Through providing flexibility to learners while ensuring continuity and integrity in their learning experience.

The policy applies to all subscribers who have enrolled in and gained access to the platform under GSA. Specifically, it includes:

  • Monthly Subscribers: Individuals who pay a recurring monthly fee for access.
  • Annual Subscribers: Individuals who pay an upfront annual fee for a full year’s access.
  • Deferred or Suspended Subscribers: Users who have temporarily suspended or deferred their access, as outlined in the policy.

The policy does not apply to:

  • Users who have not yet subscribed or completed their registration.
  • Individuals accessing free content or promotional access without a subscription.
  • Users registered with the degree programs
  • Who we are
    1. Frontier Institute of Technology – Global Skills Academy (“Frontier”, “FIT”, “we”, “our”, or “us”) is an educational institution headquartered in Wyoming, United States of America.
    2. Frontier provides educational programs, professional development courses, certifications, academic support services, learning management systems, learner communities, and related educational services through its digital platforms and institutional operations.
    3. Frontier acts as the controller of personal data collected through its websites, learning platforms, student information systems (SIS), support systems, and related services.
  • Purpose and Scope
    1. The purpose of this policy is to:
      1. Provide Clarity: Establish clear terms and conditions for subscription management, including cancellations, withdrawals, deferrals, and refunds.
      2. Ensure Transparency: Outline the rights and obligations of both the subscriber and the platform in managing access and payments.
      3. Protect Interests: Safeguard the financial and operational integrity of the platform while maintaining fairness to subscribers.
      4. Promote Accountability: Define the responsibilities of subscribers to ensure compliance with payment terms and proper notification procedures for withdrawals or deferrals.
      5. Enhance User Experience: Facilitate a seamless and efficient process for managing subscriptions, reducing potential disputes or misunderstandings.
  1. This policy applies to:
    1. Subscription Types: Monthly, annual, or other recurring payment plans under an all-access subscription model.
    2. Subscribers: Individual subscribers who pay for their access or corporate or sponsored accounts, if applicable, provided their contracts align with this policy.
  1. Geographical Scope:  
    1. Applies to all subscribers, regardless of location, but may accommodate region-specific consumer protection laws as required.
  1. Exceptions:
    1. Free trials or promotional access not linked to paid subscriptions.
    2. Instances where external agreements (e.g., with sponsors or corporate entities) override standard subscription terms.
  1. Principles
    1. The process is guided by the following principles; clarity and transparency, fairness, flexibility, accountability, financial integrity, accessibility and support and non-discrimination.
  1. Definitions
Access Right (Holds)Refers to the temporary suspension or restriction of a learner’s access to platform resources and learning content due to specific reasons. During this period, the learner retains their academic progress, but they cannot participate in active coursework or receive certificates until their account is reactivated or the program concludes. Access rights are restored once the hold is lifted and the learner resumes their studies.
Active Subscribers

An Active Subscriber is defined as any individual or entity that meets all the following conditions:

  • Subscription Status: Has an ongoing, valid subscription plan (monthly, annual, or other payment frequency) that has not been canceled or terminated.
  • Access Rights: Actively holds access to the platform’s services, content, or features.
  • Payment Compliance: Has successfully made the required payment for the current billing period and has no outstanding or overdue payments.
CancellationRefers to the termination of an active subscription by a subscriber, which results in the cessation of access to the subscribed services, resources, and content at the end of the current billing cycle.
Geographic CoverageThe policy applies globally, but certain consumer protections (e.g., refund periods) may vary based on local laws.
Payment ResponsibilityThe policy applies to whoever is responsible for paying the subscription fees (e.g., the subscriber, their employer, or a sponsor).
Non-Suspended Accounts

The account is not temporarily suspended or deferred due to 

payment failure, policy violations, or other reasons.

  • Cancellation
    1. Subscribers may cancel their subscription at any time through the designated account management E-hub. 
    2. FIT may at its sole discretion cancel or reschedule any programme for any reason, including the occurrence of a Force Majeure event (which includes, but is not limited to any event that is not in FIT control that prevents any course or programme from being delivered or completed) and will attempt to provide at least seven (7) business days notice when cancelling or rescheduling. However, programmes may be cancelled or rescheduled without warning. 
    3. FIT reserves the right to issue refunds, credits, transfers, or deferrals at its sole discretion in cases involving documented medical emergencies, military deployment, natural disasters, visa denials, or other exceptional circumstances.
    4. Upon cancellation:
      1. Access to the platform and its content will cease at the end of the current billing cycle.
      2. No further charges will be made unless the subscription is reactivated.
    5. Learner-Initiated Cancellations:
      1. If a learner wishes to cancel their application or enrollment, they must complete the Cancellation Form and submit it to the Registration Office. The form is available on the learner eHub or can be requested directly from the office.
      2. Cancellation within 7 days of registration and before course access: 100% refund
      3. Cancellation before course start date: 100% refund
      4. Withdrawal during first 7 calendar days of course: 75% refundWithdrawal during first 14 calendar days of course: 50% refund
      5. Withdrawal after 14 calendar days or after completion of 20% of the course: No refund
    6. Subscription model:
      1. Monthly subscriptions: No partial refunds; access continues through the paid period.
      2. Annual subscriptions: Full refund within 7 days of purchase if minimal course activity has occurred; otherwise prorated or non-refundable.
      3. Substitutions of one learner for another for a specific enrollment are NOT accepted.
    7. Upon cancellation, the status of the subscriber’s studies up to the end of the current billing cycle will be handled as follows:
      1. In-progress Work:  Any coursework, assessments, or assignments not completed before the end of the billing cycle will not be accessible after the subscription expires. Subscribers will need to reactivate their account to continue from where they left off.
    8. Certificates or Completion Records:
      1. If the subscriber has completed sufficient coursework to earn a certificate or proof of completion and/or Statement of Results, these documents will remain available for download during the active subscription period.
      2. After cancellation, access to certificates or other completion records needs to go through the Learner Record department.
    9. Reactivation Process for holds:  To resume studies, learners must submit a reactivation request through the designated E-hub or support team. The reactivation will be subject to availability and compliance with updated program policies and fees.
  • Billing and Refunds
    1. Refund eligibility depends on the timing of the cancellation and the specific circumstances.
  • Payment Terms
  • Subscribers are responsible for maintaining valid payment methods to avoid interruptions in access.
  • Failure to process payments may result in immediate suspension of access until payment is resolved.


  • Governing Law
    1. This Policy shall be governed by and construed in accordance with the laws of the State of Wyoming, United States of America, without regard to conflict of law principles.
    2.  Any dispute arising out of or relating to this Policy, enrollment, participation in Frontier programs, or use of Frontier services shall be subject to the exclusive jurisdiction of the state and federal courts located in Wyoming, United States of America.
    3. Nothing in this Policy limits any rights afforded to learner under applicable consumer protection laws that cannot legally be waived.
  • How to Contact us

Frontier Institute of Technology |  Global Skills Academy

140 E Broadway, Suite 25
Jackson, Wyoming 83001
United States

Email: [email protected]

Phone:
+1 (307) 264-2843



This policy is reviewed periodically and any updates will be published on this website, effective upon posting. For significant changes, we may also notify you directly or highlight the update prominently. We understand that unforeseen circumstances may arise that lead to a learner’s decision to cancel their subscription. To ensure that this process is handled smoothly and fairly, we have established a clear set of guidelines and procedures for cancellations and refunds. This policy outlines the terms, conditions, and procedures regarding the cancellation of a subscription and access to the platform. Through providing flexibility to learners while ensuring continuity and integrity in their learning experience. The policy applies to all learners who have subscribed to and gained access to the platform under Frontier’s Global Skills Academy. Specifically, it includes:
  • Monthly Subscribers: Individuals who pay a recurring monthly fee for access.
  • Annual Subscribers: Individuals who pay an upfront annual fee for a full year’s access.
  • Deferred or Suspended Subscribers: Users who have temporarily suspended or deferred their access, as outlined in the policy.
The policy does not apply to:
  • Registrants who have not yet completed a payment to enroll in a program.
  • Registrants accessing free content or promotional access without a subscription.
    1. Who we are
      1. Frontier Institute of Technology – Global Skills Academy (“Frontier”, “Institute”, “we”, “our”, or “us”) is an educational institution headquartered in Wyoming, United States of America.
      2. Frontier provides educational programs, professional development courses, certifications, academic support services, learning management systems, learner communities, and related educational services through its digital platforms and institutional operations.
      3. Frontier acts as the controller of personal data collected through its websites, learning platforms, student information systems (SIS), support systems, and related services.
    1. Purpose and Scope
      1. The purpose of this policy is to:
        1. Provide Clarity: Establish clear terms and conditions for subscription management, including cancellations, withdrawals, deferrals, and refunds.
        2. Ensure Transparency: Outline the rights and obligations of both the subscriber and the platform in managing access and payments.
        3. Protect Interests: Safeguard the financial and operational integrity of the platform while maintaining fairness to subscribers.
        4. Promote Accountability: Define the responsibilities of subscribers to ensure compliance with payment terms and proper notification procedures for cancellations or deferrals.
        5. Enhance User Experience: Facilitate a seamless and efficient process for managing subscriptions, reducing potential disputes or misunderstandings.
      2. This policy applies to:
        1. Subscription Types: Monthly, annual, or other recurring plans under Frontier’s paid learning access.
        2. Subscribers: Individual subscribers who pay for their access or corporate or sponsored accounts, if applicable, provided their contracts align with this policy.
      3. Geographical Scope:
        1. Applies to all subscribers, regardless of location, but may accommodate region-specific consumer protection laws as required.
      4. Exceptions:
        1. Free trials or promotional access not linked to paid subscriptions.
        2. Instances where external agreements (e.g., with sponsors or corporate entities) override standard subscription terms.
      5. Principles
        1. The process is guided by the following principles; clarity and transparency, fairness, flexibility, accountability, financial integrity, accessibility and support and non-discrimination.
      6. Definitions
        Access Right (Holds) Refers to the temporary suspension or restriction of a learner’s access to platform resources and learning content due to specific reasons. During this period, the learner retains their academic progress, but they cannot participate in active coursework or receive certificates until their account is reactivated or the program concludes. Access rights are restored once the hold is lifted and the learner resumes their studies.
        Active Subscribers An Active Subscriber is defined as any individual or entity that meets all the following conditions:
        • Subscription Status: Has an ongoing, valid subscription plan (monthly, annual, or other payment frequency) that has not been canceled or terminated.
        • Access Rights: Actively holds paid access to the platform’s services, content, or features.
        • Payment Compliance: Has successfully made the required payment for the current subscription period and has no outstanding or overdue payments.
        Cancellation Refers to the termination of an active subscription by a subscriber, which results in the cessation of access to the subscribed services, resources, and content at the end of the current subscription period.
        Geographic Coverage The policy applies globally, but certain consumer protections (e.g., refund periods) may vary based on local laws.
        Payment Responsibility The policy applies to whoever is responsible for paying the subscription fees (e.g., the subscriber, their employer, or a sponsor).
        Non-Suspended Accounts The account is not temporarily suspended or deferred due to payment failure, policy violations, or other reasons.
    1. Cancellation
      1. Subscribers may cancel their subscription at any time through the designated account management section on Frontier’s E-hub.
      2. Frontier may at its sole discretion cancel or reschedule any program for any reason, including the occurrence of a Force Majeure event (which includes, but is not limited to any event that is not in Frontier’s control that prevents any course or program from being delivered or completed) and will attempt to provide at least seven (7) business days notice when cancelling or rescheduling. However, programs may be cancelled or rescheduled without warning.
      3. Frontier reserves the right to issue refunds, credits, or deferrals at its sole discretion in cases involving documented medical emergencies, military deployment, natural disasters, or other exceptional circumstances.
      4. Frontier-Initiated Cancellations:
        1. Access to the platform content will cease at the end of the current subscription cycle.
        2. No further charges will be made unless the subscription is reactivated.
      5. Learner-Initiated Cancellations:
        1. Cancellations within 7 (seven) calendar days of first program payment are eligible for a full refund, minus payment processing fees. There are no refunds after the 7 (seven) calendar days.
        2. Monthly subscriptions: No partial refunds; access continues through the paid period.
        3. Annual subscriptions: Full refund within 7 (seven) calendar days of payment, minus payment processing fees. Substitutions of one learner for another are NOT accepted.
      6. Upon cancellation, the status of the subscriber’s studies up to the end of the current subscription cycle will be handled as follows:
        1. In-progress Work: Any coursework, assessments, or assignments not completed before the end of the subscription cycle will not be accessible after the subscription expires. Subscribers will need to reactivate their account to continue from where they left off. Completed coursework will be retained for six months post cancellation.
      7. Certificates or Completion Records:
        1. If the subscriber has completed sufficient coursework to earn a certificate or proof of completion and/or Statement of Results, these documents will remain available for download during the active subscription period.
        2. After cancellation, access to certificates or other completion records must be requested from [email protected]
      8. Learners may reactivate their subscription within six (6) months of cancellation or the start of a hold by completing payment through the E-hub. No reactivation request is required, and learners will resume their studies from where they left off. After six (6) months, learners must contact the support team to reactivate, and reactivation will be subject to program availability and the program policies and fees in effect at that time.
    1. Refunds
      1. Refund eligibility depends on the timing of the cancellation and the specific circumstances.
      2. Refunds can take up to 21 (twenty one) calendar days to process to the original form of payment.
    1. Payment Terms
      1. Subscribers are responsible for maintaining valid payment methods to avoid interruptions in access.
      2. Failure to process payments may result in immediate suspension of access until payment is resolved.
    1. Governing Law
      1. This Policy shall be governed by and construed in accordance with the laws of the State of Wyoming, United States of America, without regard to conflict of law principles.
      2. Any dispute arising out of or relating to this Policy, enrollment, participation in Frontier programs, or use of Frontier services shall be subject to the exclusive jurisdiction of the state and federal courts located in Wyoming, United States of America.
      3. Nothing in this Policy limits any rights afforded to learners under applicable consumer protection laws that cannot legally be waived.
  1. How to Contact us
    Frontier Institute of Technology | Global Skills Academy 140 E Broadway, Suite #25 Jackson, Wyoming 83001 United States Email: [email protected] Phone: +1 (307) 264-2843

Frequently Asked 
Questions

1. Are Global Skills Academy courses accredited?
No. Global Skills Academy courses are non-credit professional development programs designed to help learners build practical skills in AI, data, and entrepreneurship. They are not accredited degree programs and do not award academic credit.
No. Global Skills Academy courses are non-credit professional development programs designed to help learners build practical skills in AI, data, and entrepreneurship. They are not accredited degree programs and do not award academic credit.
No. Global Skills Academy courses are non-credit professional development programs designed to help learners build practical skills in AI, data, and entrepreneurship. They are not accredited degree programs and do not award academic credit.
No. Global Skills Academy courses are non-credit professional development programs designed to help learners build practical skills in AI, data, and entrepreneurship. They are not accredited degree programs and do not award academic credit.
No. Global Skills Academy courses are non-credit professional development programs designed to help learners build practical skills in AI, data, and entrepreneurship. They are not accredited degree programs and do not award academic credit.
No. Global Skills Academy courses are non-credit professional development programs designed to help learners build practical skills in AI, data, and entrepreneurship. They are not accredited degree programs and do not award academic credit.